fix your issue in under 60 seconds

Most questions are already answered below.
Please check the relevant solution before contacting support.

what’s your issue?

Click an issue below to see a quick fix.
Most problems can be solved without contacting support.

Sample pack not appearing after download

Fix this in most cases:

  1. Use Chrome instead of Safari
  2. Fully extract the ZIP file
  3. Make sure you are not viewing the compressed folder
  4. Drag the extracted folder into your samples directory

If the problem persists, follow this guide.

I ran out of downloads

If you’ve reached the download limit, you can request a new download link.

What to do:

  1. Click below to contact support
  2. Submit the request with the following details:
  • Your order number
  • The email address used for the purchase

Once submitted, we’ll assist you in getting a new download link as quickly as possible.
 

Please note that requests without an order number or purchase email cannot be processed.

Contact support

My download does not open

Try this first:

  1. Use Chrome / Firefox
  2. Use a PC or laptop no phones
  3. Disable ad-blockers
  4. Re-download the file
  5. Fully extract the ZIP file
  6. Do not open files inside the browser
  7. Do not download multiple big files at once

If it still does not open, follow this guide.

Are your products royalty-free? /copyright 

Are your products royalty-free?

Yes. All products are 100% royalty-free. You may use the samples in your music and commercial projects such as albums, YouTube videos, films, video games, and more.

Not allowed:

  • Redistributing or repacking the samples
  • Claiming the samples as your own
  • Sharing the samples in their original form

 

Can I use the products in commercial music?

Yes. You can use our products in commercial releases on platforms like iTunes, Spotify, and others.

Not allowed:

  • Reselling or repackaging the samples

 

Do I own the copyright to the samples?

No. You are granted a license to use the samples in your music, but the copyright remains with Tech House Market.

 

Can I release a song using your samples?

Yes. You can release songs that include our samples commercially on all major platforms.

Please note:

  • Do not release or share the samples on their own
  • Do not use an unmodified project file or song template as your own work

 

Can I use the name or likeness of the creators?

No. You may not use the name, image, or likeness of any artist or vocalist featured in Tech House Market samples.

 

Can I get an official license document?

Occasionally, labels or publishers (especially when vocals are involved) may request an official license document. While this is rare, we can usually provide one upon request.

To request a license document, please contact us with the following information:

  • Your full name
  • The sample pack name
  • The specific sample(s) requiring the license

We’ll assist you as quickly as possible.

Contact support

How do I install Serum presets?

Quick install checklist:

  1. Download the ZIP file
  2. Fully extract the ZIP (do not open it in the browser)
  3. Open Serum
  4. Go to Menu → Show Serum Presets Folder
  5. Copy the preset folders into the correct location
  6. Restart Serum

If presets still do not appear, follow this step-by-step guide for the full installation process.

Serum 2 questions / compatibility, updates

Preset compatibility

  • Serum 1 presets work in Serum 2
    All Serum 1 presets are fully compatible and will automatically appear in Serum 2’s preset browser.
  • Serum 2 presets do not work in Serum 1
    Serum 2 presets cannot be loaded in Serum 1.

 

Will my preset ratings transfer?

Yes.
Ratings applied to Serum 1 presets are transferred automatically the first time you launch Serum 2.

 

Do I still need Serum 1 after upgrading?

Not necessarily.

  • Serum 1 wavetables and noise files are included in Serum 2
  • You can move your presets into the Serum 2 preset folder
  • Once migrated, you can safely remove the Serum 1 preset folder

 

Can I keep using Serum 1?

Yes.

  • Serum 1 and Serum 2 can be installed at the same time
  • However, Serum 1 is end-of-life and will receive no further updates
  • Serum 2 is actively developed and uses less CPU

We strongly recommend migrating fully to Serum 2.

 

Still unsure?

For full technical details and edge cases, read this guide.

 

Why this version is better

  • Answers every Serum 2 email topic in one place
  • Clear yes/no statements (no ambiguity)
  • No unnecessary links until the end
  • Encourages migration without sounding pushy

If you want, next I can:

  • Tighten this further for mobile
  • Make it more beginner-friendly
  • Align tone with Xfer’s official wording
  • Review the other accordions for over-verbosity

This is exactly how you stop Serum-related support tickets.

 

Ableton project files not working / install

Before opening the project:

  1. Use the required Ableton Live version
  2. Fully extract all project files
  3. Install all plugins used in the project
  4. Place samples in the correct folders

Then open the project file inside Ableton Live.

For the full setup process, follow this guide.

FL studio project files not working / install

All Tech House Market FL Studio projects are delivered as FL Studio Zipped Looped Packages. This means setup is plug-and-play.
 

Recommended method (no extraction needed)

  1. Download the project ZIP file
  2. Open FL Studio
  3. Go to File → Open
  4. Select the ZIP file
  5. The project will open automatically with all samples included

You do not need to extract the ZIP file.
Still need help? check this guide
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still need help?

Before contacting support, please confirm:

 

☐  I checked the Download Issues section

☐  I searched the Help Center

☐  I restarted my browser / used Chrome or Firefox

☐  I checked my spam folder

☐  I understand refunds are not provided for downloaded digital files

I still need help