Hi Ivan,
We sincerely apologize for the inconvenience you faced with the file compatibility. After your feedback, we updated our website to clearly list the exact Ableton 12 versions required to prevent any confusion for future customers. Additionally, we processed your refund right away to make things right.
We truly appreciate your input, as it helps us improve. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. We’d love the opportunity to serve you again!
Best regards,
Tech House Market